Privacy Policy

At De Facto Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.defactoagency.com (the "Website"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

1. Information We Collect

We may collect and process the following types of information:

• Personal Information: When you contact us, fill out forms, or subscribe to our services (e.g., newsletters or inquiries), we may collect personal information such as your name, email address, phone number, and company details.
• Usage Data: We collect information about how you interact with our Website, such as your IP address, browser type, device information, pages visited, and time spent on the Website.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, including responding to inquiries and delivering marketing materials.
• To analyze Website usage and optimize its functionality and content.
• To send you promotional communications, such as newsletters, if you have opted in to receive them.
• To comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent, such as for receiving marketing communications.
• Contract: Where processing is necessary to fulfill a contract with you, such as providing services you have requested.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our Website or ensuring its security, provided your rights do not override these interests.
• Legal Obligation: Where processing is required to comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating the Website, such as hosting providers, analytics services, or marketing platforms.
• Legal Authorities: If required by law or to protect our rights, we may disclose your information to comply with legal processes or respond to government requests.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Under GDPR and applicable laws, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain circumstances.
• Restriction: Request restriction of processing your personal data.
• Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: Object to the processing of your data for specific purposes, such as marketing.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at privacy@defactoagency.es. We will respond to your request within one month, as required by law.

7. Cookies

Our Website uses cookies to improve your experience. You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some Website functionality. For more information, please review our Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to and processed in countries outside the EEA. We ensure that any such transfers comply with GDPR requirements, using mechanisms such as Standard Contractual Clauses.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

De Facto Agency
Email: info@defactoagency.es

If you are not satisfied with our response to your querypry, you may lodge a complaint with the Spanish Data Protection Agency (AEPD).